Fidelity checking account - bill and income reminders tab does not always show

alan14
alan14 Quicken Windows Other Member ✭✭✭
edited December 17 in Paying Bills, Online Billers & Reminders (Windows)

In Quicken Deluxe for at least a year, I have found that sometimes the bill and income reminders tab does not appear for my Fidelity cash management checking account. If I close Quicken and then reopen the file, most of the time the reminders tab (next to the downloads tab) does appear. This never happens with any credit cards, nor with any other checking account. Any thoughts on this?

[Edited - Readability]

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @alan14,

    Thank you for sharing your experience and reporting the issues you are having.

    I have some follow-up questions for you.

    • Were there any significant changes when this first started happening?
      • Like computer updates, Quicken updates, etc.
    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Carbonite?

    Additionally, screenshots of what you are seeing might be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response.

    Quicken Alyssa

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  • alan14
    alan14 Quicken Windows Other Member ✭✭✭

    Quicken Alyssa,

    Regarding your followup questions:

    I don't recall specifically if there were any computer changes at the time this started. The only changes would be standard Windows 11 updates, or Dell PC updates.

    The Quicken data file is in its own directory with the other associated files on a separate hard drive which does not contain the operating system.

    The Quicken file is not being backed up by any third party service. Right now I cannot attach a screen shot showing the missing bill reminders as it is not missing.

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