Known Issue 12/17/25: Duplicated transactions with PNC Bank

Quicken Kathryn

We recently learned that a small population of customers with PNC Bank Direct Connect accounts saw duplicate transaction data after downloading into Quicken. The issue was an isolated incident during a PNC data migration.   

This issue has been resolved, however, we believe your account may be in the small population that was impacted by this issue. If so, some transactions in your Quicken file may need to be manually deleted.   

PNC Online Banking statements were not impacted by the issue, and should be used to compare all account information you see in Quicken. The duplicate transaction data could have been downloaded into Quicken from 12/1/25 to 12/10/25. Please review transactions downloaded during this period to verify all data reflected in your Quicken file is current and correct.  

If you do identify duplicate transactions in your Quicken account, you can simply delete them from your account register—see the detailed steps below.  

Quicken Classic for Windows  

The steps below will help Quicken Classic Windows customers remove any duplicate transactions that were downloaded. Before adding or deleting transactions, you should backup your data file. To learn how to create a backup, instructions can be found here.  

1. Look for transactions in the Quicken PNC Bank register that are not on your PNC Bank Online account transaction history.    
2. When you find a transaction which was incorrectly duplicated, select the transaction in the Quicken Register.   
3. Click Edit>Transaction>Delete (Or Ctrl+D)  
4. Repeat as needed for all other duplicate transactions found in the PNC Bank account register in Quicken.   

Once finished, you can perform a One Step Update to ensure your data is up-to-date.   

  

Quicken Classic for Mac  

The steps below will help Quicken Classic Mac customers remove any duplicate transactions that were downloaded. Before adding or deleting transactions, you should backup your data file. To learn how to create a backup, instructions can be found here.  

1. Look for transactions in the Quicken PNC Bank register that are not on your PNC Bank Online account transaction history.    
2. When you find a transaction which was incorrectly duplicated, select the transaction in the Quicken Register.   
3. Click the Delete button at the bottom of the register (or the Delete key on your Mac).  
4. Repeat as needed for all other duplicate transactions found in the PNC Bank account register in Quicken.   

Once finished, you can click the Update Accounts  icon at the top of the sidebar to ensure your data is up-to-date.   

If you have further questions about updating your data in Quicken, go to quicken.com/support to contact Quicken. Free expert support is available every day from 5am-5pm PST.