UPDATED 2/18/26 Mr. Cooper (formerly Nationstar Mortgage) - FDP-105 / CC-505

Quicken Anja

We are currently seeing an issue with Mr. Cooper (formerly Nationstar Mortgage) returning an FDP-105 or CC-505 in Quicken Classic for Mac and Windows.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #12113268)

Quicken Anja

UPDATE 12/24/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 12/31/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

UPDATE 2/18/26

Some users have reported that they were able to successfully reconnect by using the Rocket Mortgage financial institution listing instead of Mr. Cooper.

If you would like to try this workaround, please follow these steps:

1. Deactivate the existing Mr. Cooper connection in Quicken.
2. Log in to the Rocket Mortgage website directly. You may be prompted to complete steps to pull in and verify your loan information.
3. Return to Quicken and re-establish the connection, selecting Rocket Mortgage as the financial institution.

While this workaround has resolved the issue for some users, this Alert will remain open for anyone who continues to experience FDP-105 or CC-505 errors with Mr. Cooper.

We appreciate your patience and will provide further updates as they become available.

Thank you!