Error with Axos Bank DC

Michael D
Michael D Quicken Windows Subscription Member ✭✭
edited December 2025 in Download, Add/Update Accounts (Windows)

For a few days, I've been getting an error trying to update from Axos Bank DC. No error number is displayed. Anyone else seeing this?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Michael D,

    Thanks for reaching out! Could you provide a bit more detail about what’s happening when you try to update your Axos Bank DC accounts? For example:

    • What exactly occurs when you attempt an update?
    • Does the update hang, fail immediately, or show any message at all?
    • You mentioned getting an error, but no error number—are you receiving a specific error message? If so, could you please provide that message?
    • Are any balances or transactions affected?

    If possible, please provide screenshots of the error, as that can be especially helpful for us to understand what’s happening. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • rmeden
    rmeden Quicken Windows Subscription Member ✭✭

    I'm having the same problem.

    I called Axios today, and they said call quicken (which doesn't seem possible! :) )

    I suspect something changed between you guys after early December (when I last connected).

    It reports "a problem connecting, if you didn't change your password try again later" or something like that.

    Axios said "Axios DC" should work, but I tried "Axios Business DC" and this time it sent a link to verify with Axios which I did. I then gave Quicken my login credentials, it worked and prompted for a NEW account instead of letting me link the old one. I let it finish, and the new account created wasn't even linked to a bank!

    Robert

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