Classic Quicken Deluxe on Windows - Hangs on Startup and other operations.

Question

This started 3 or 4 days ago without any updates taking place.  The session with quicken will hang for about 30 seconds during startup and then will do the same during certain operations.  When activating Task Manager, it only shows 'Not Responding' and then breaks loose.  It has also just gone away and I have to restart the app.  Also, when checking for updates under HELP, it comes back with 'Unknown Error'.

TBCastagna · Answer

I haven't yet, but will let you know when I have done it.  Today Quicken came up without and issue…but I'm going to check to see if I have a connection to the cloud for backup of my data.  If I remember clearly, sometime back with my newest subscription, if asked me about backing up to the cloud and if I agreed, could there have been an issue on the cloud side which could have slowed/hung my startup?  I will look deeper into that on my side.

Quicken Anja · Answer

@TBCastagna Thank you for providing those details.

Were you able to try the uninstall/reinstall steps that were shared previously? Since you’re running Windows 10, I’ve included the uninstall instructions below as well. These can also be found in the uninstall support article linked in my earlier response.

To uninstall Quicken on Windows 10:

* Click the Start button and select the Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
* Under Programs, click on Uninstall a Program.
* Find Quicken in the list of programs. They are alphabetically ordered. Highlight it by clicking on it once.
* Click on Uninstall at the top of the list and follow through the prompts until the program is removed.

Check back and let us know!

TBCastagna · Answer

* Where is your Quicken data file stored? Is it on your local hard drive (C: drive) or in a cloud-based or external location such as OneDrive, Dropbox, or a USB drive?* On my C: Drive * Have you tried any troubleshooting steps so far? If so, what were they?* Just opening 'Task Manager' * Are you using a VPN on this computer? If yes, does disabling it make any difference?* No VPN * You mentioned this started 3-4 days ago—did anything change around that time (Windows updates, security software updates, new installs, etc.)?* Only update was a new version of MS Office (2021) * Are any third-party backup or security tools actively monitoring your system while Quicken is running?* PCMatic * Running Windows 10 Unknown Error.jpg