Problem adding account/Citi credit card

ShortCircuit404

I've had Citibank credit cards for decades. Never a problem downloading, adding, editing accounts until the past week or so. I've got a new Citi credit card, I try to add account, Quicken asks to sign in to the institution and I get to the citi login page. Enter username and password and get an error message that the registration is incomplete. My citi profile shows quicken as an approved access, and I cannot add new access without getting this circular process.

Help

Quicken Kristina

Hello @ShortCircuit404,

Thank you for letting us know you're encountering this problem. To help troubleshoot, please provide additional information. Are you seeing the error message on Citi's website, or in your Quicken? At what point in the connection process is this error appearing? Please include a screenshot of the exact error you're seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!

ShortCircuit404

This is what I get when I try to add a Citibank credit card account. I've signed in with my correct Citi username and password. I've spoken with Citi tech support and they say it's a Quicken issue

dcspa

i am getting same for a new card. Additionally an account with an existing card that was working is not downloading all the transactions.

Quicken Kristina

Thank you for your reply @ShortCircuit404,

The screenshot you provided shows that the error is happening on Citi's website. Incomplete registration implies that there is missing data. Many financial institutions that connect with Quicken using Express Web Connect Plus (EWC+) require multi factor authentication before they will allow you to complete the authorization. Have you checked your Citi account to make sure you have a phone capable of receiving text messages on file with them?

Hello @dcspa,

Thank you for letting us know that you're encountering a similar issue. Please make sure there is no information missing on your Citi account, especially a phone capable of receiving text messages. I recommend creating a separate post to troubleshoot the missing transactions issue.

I hope this helps!

ShortCircuit404

Thank you @Quicken Kristina - I am able to log in to my Citi account just fine on my own. I've spoken at length with Citi tech support, my third party access is active and they say it's a quicken problem. I can download Citi transactions on my two existing cards but I cannot add the new card because of this circular error

Quicken Kristina

Thank you for your reply,

It may be that something is interfering with communication between the financial institution and Quicken. Please pause any browser extensions on your default web browser. If the issue persists, please try temporarily using a different web browser as your default (avoid using Brave or DuckDuckGo, since those browsers are known to not work well with Quicken). If you use a VPN, please turn if off while going through the authorization process.

Please let me know how it goes!

ShortCircuit404

@Quicken Kristina changing the default browser didn't work, so I called Citi for the third time and even though the website showed the new card was active and registered it did not show up that way on their end. So they pushed a button and voila I added the account. Appreciate all your suggestions, and all's well that ends well.

Now if only the Quicken software would figure out the password I have for Janus works…

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that Citi was able to resolve the issue!

I can see that you already found the active discussion on the issue with Janus.

If you need further assistance, please feel free to reach out!