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Duplicate Transactions (QWIN)

System

This discussion was created from comments split from: Duplicate transactions downloading since version 8.3.3 update.

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Windows

duplicate transactions

Comments

TooManyHobbies

I have the same issue after an update to the Windows version.

Quicken Anja

Hello @TooManyHobbies,

Thanks for reaching out! To help narrow this down, could you please provide a bit more detail about what you’re seeing?

Where is your Quicken data file stored? Is it on your local hard drive (C: drive) or a cloud-based/external location (OneDrive, Dropbox, USB, network drive, etc.)?
When did this issue first start occurring—immediately after the update, or some time later?
Have you attempted any troubleshooting steps so far? If so, which ones and what were the results?
Were there any other significant changes to your system around the same time (Windows updates, antivirus/security software changes, new installations, etc.)?

Additionally, please let us know:

Whether this is happening in all accounts or only specific ones.
If the behavior occurs only with downloaded transactions or also with manually entered ones.

This information will help us better understand the scope of the issue and determine next steps.

Thank you!

kipick

I have the same issue, started 1 to 3 weeks ago that I recall.

Stored on hard drive.

Quicken Anja

Hello @kipick,

Thanks for the details. Could you clarify if this issue is happening across multiple accounts or financial institutions, or is it only occurring with a single account or financial institution? Please include the name(s) of the financial institution(s) as well.

Thank you!

kipick

yes it is happening across multiple accounts.

NotACPA

https://community.quicken.com/discussion/comment/20529140#Comment_20529140

But at a single financial institution? Or multiple? And which?

And, did you change download methods (say, Direct Connect to Express Web Connect) just before this started?

kipick

DIGITAL CREDIT UNION, Barclay, CITI.

kipick

did not change download methods

Quicken Anja

@kipick Thanks for sharing these details. This duplicate transaction behavior is part of a known issue that has been escalated internally, though we don’t have an ETA for a resolution at this time.

To help our teams investigate further, please submit the following via Help > Report a Problem in Quicken:

Log files from the accounts showing duplicate transactions
Screenshots illustrating the duplicates
A sanitized copy of your data file (with sensitive information removed)

Providing these reports helps our teams reproduce and analyze the issue more effectively. We appreciate everyone’s patience as we continue working on this.

Thank you!
(CTP-15396)

kipick

Will do

Quicken Anja

https://community.quicken.com/discussion/comment/20529260#Comment_20529260

Perfect, let us know once you have done so! Thanks.