Santander and Manasquan bank transactions do not download

Question

I have had to download my Santander data from their website for several years now.  It has never been a problem until about two months ago, and this month, the same thing has begun with Manasquan Bank.

When I go to download the data, the system wants to have Windows configured, and then it fails.   I have read several discussions, and despite my Quicken being updated, the issue continues.  I have Windows 11 (updated) on a Dell PC.

I have seen all the talk about saving/deleting files and then updating.  I am not savy enough for that, and if this continues (I have other issues with Quicken not registering information accurately), I'm done with the program.

[Edited - Readability]

Quicken Kristina · Answer

Hello @sgrimm,

I haven't seen any response from you. Do you still require assistance?

Thank you!

Quicken Kristina · Answer

Hello @sgrimm,

Thank you for letting us know you're seeing these issues.  To help troubleshoot, please provide more information.  To update those accounts, have you been downloading a QFX/Web Connect file from the financial institution website and importing that file into Quicken?  If not, what process are you using to update the accounts?

You mentioned that you're getting a message saying that the system wants to configure Windows.  Is this happening when you're downloading the file from your financial institution website, when you're trying to import the file into Quicken, or is there something else prompting this message?  Please post a screenshot of the exact message you're seeing (make sure to redact any personal information).  If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!