Matching Security not functioning properly

Question

A pop up appears asking if I'm already tracking security A.  I respond YES., but Security A does not appear on the list so it defaults to NO, add the security A to Quicken.  Then, if I click NEXT, a message appears indicating that I already have security A in Quicken.  So I'm stuck.

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Anja · Answer

Hello @Dave RSF,

We haven't heard back from you in a while. Do you still need assistance?

Were you able to give @NotACPA's suggestion a try?

Check back and let us know! Thank you.