Can't Deactivate or Reset Account b/c of unaccepted transactions, but there are none

Ken from NJ

Hi.

I'm trying to Reset an Account and receive the message that I must "Finish accepting the downloaded transactions, and then try again". But there are no unaccepted downloaded transactions for that account. Same thing when I try Deactivate:

I tried Validate & Repair, but that didn't help. Any ideas?