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Invoice glitch with address fields for Bill To and Ship To

QSC, LLC

Our invoices are not retaining the information we put in when we close out of it and reopen it. It is transferring information from another area. We have Customer info and Vehicle info. When we close the invoice, it takes customer info and transfers it to vehicle info box. Have called customer service and the fixed it once, then it happened again, called customer support and they "are working on it" and said no timeline for the fix. It has been 2 weeks, and year end is coming. Any thoughts on how to resolve this? Are you having same issue?

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Windows

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fred1469

I have SAME problem, which I first noticed the first week of December 2025. Customer Service said that they were aware of the problem using Windows (I use Windows 11). They said they're working on it. It's STILL not fixed — even after I've received 2 other updates since that time.

Don't they understand that I cannot send out an invoice with the INCORRECT info in my field I created titled "CASE NAME". It looks fine when I end out of the Invoice program. The next time (5 second later) I open an invoice, the case name is changed and imported the first line of the client's contact info — which makes the invoice look like my client is the Case Name. Not only that, ANY invoice I open up that I previously sent out has automatically inserted the client's name in every single one.

It's been going on almost a month, and Quicken STILL hasn't fixed it and always say they're working on it.

How does Quicken expect me to send out an invoice with the wrong information? I cannot use the program until it's fixed. [Removed - Disruptive]

Quicken Kristina

Hello @QSC, LLC & @fred1469,

Thank you for letting us know you're impacted by this issue. I can see that both of you already reached out to Support and the escalated teams confirmed you're impacted by a known issue. If you haven't already done so, I recommend that you bookmark the Community Alert linked below in order to get updates, when available, and know when the issue is resolved.

https://community.quicken.com/discussion/7968792/ongoing-12-16-25-qwin-job-site-addresses-in-invoices-change-automatically-after-saving

Thank you!

(Ticket#12081967/CTP-15437)

BillHope

When trying to create invoices and using the default fields - "BILL TO" and "SHIP TO", the same data is being transfered from "BILL TO" and "SHIP TO". Prior to December 2025, separate date could be entered and retained in the invoice when closing out and saving the invoices. Separate data can be entered in the "SHIP TO" field but upon closing and reopening, the "BILL TO" and "SHIP TO" fields mirror each other with the exception that the "SHIP TO" field has the customer name as the first line in addition to the "BILL TO" address, etc. The "FIX" did not correct the issue.

Quicken Kristina

Hello @BillHope,

Thank you for letting us know you're also impacted by this issue. If you haven't already done so, I recommend that you bookmark the Community Alert linked in my previous post in order to get notifications of any updates, once available, and to know when the issue is resolved.

https://community.quicken.com/discussion/comment/20529639#Comment_20529639

Thank you!

(Ticket#12081967/CTP-15437)

dseayme

Same problem. Was sure hoping it would be fixed by now. Guess I gotta come up with a workaround.

mancini

+1 same problem. please fix

Gabriel pimentel

when are you people going to fix this problem?

it's been happening for over 2 months now [Removed - Profanity]

Quicken Anja

Hello All,

We understand how disruptive this issue has been, especially for those of you who rely on invoices daily, and we truly appreciate your continued patience.

At this time, the ticket for this issue remains open and our teams are actively continuing to investigate and work toward a resolution. While there is currently no ETA to provide, the issue is still being treated as ongoing.

For the most up-to-date information, please be sure to bookmark this Community Alert. Any updates, progress, or resolution details will be posted there as soon as they become available.

We appreciate your patience while our teams work toward a fix.

Thank you!

Linda

It has been over 3 months since this issue was first reported. Thousands of customers depend on Quicken to provide a service that we paid for. This problem needs to be fixed ASAP rather than tell us there is no ETA. And signing up for the email digest is a joke. I've used quicken since at least 2007 and this has to be the worst customer service I've ever received. At this point if anyone asks if I would recommend ANY Quicken software I would tell them to run the other direction. I just looked at my old invoices from 2007 and they ALL are affected by this issue not just the once since the end of last year.

TimInColorado

Yes, at least three months, pretty crazy. No help and the no ETA answer is not acceptable anymore. Does anybody have any recommendations as to what they have done? I would prefer to have this fixed, I have thousands of invoices affected by this issue. I think there is only an AI assistant on this forum and it is not helpful at all!

Quicken Anja

Hello All,

I completely understand the frustration here, especially given how long this has been ongoing and the impact it’s having.

At this time, the issue is still actively being worked on under the existing ticket, and there is not yet an ETA available for a fix. We know that’s not the answer you’re hoping for, but we do want to reassure you that this has not been dropped and remains under active investigation.

In the meantime, we recommend continuing to monitor the Community Alert for updates, as that’s where any progress or resolution will be posted as soon as it becomes available.

We appreciate your patience!

Dave Sheppit

[Removed - Rant/Disruptive]

CoryD

Yes, same problem! Why would quicken even offer a "ship to address", if we are not able to enter an address that we choose, or anything else in that box I want there! Of course there are a million other places something is being shipped to than the billing address! Or any other special instructions should go there!

Gabriel pimentel

What a bloody joke….since Dec/25 and still no solution🤢

Quicken Anja

Hello everyone,

We understand the continued frustration here, especially given how long this issue has been ongoing and the impact it’s having on your invoices.

At this time, the issue remains open under the existing ticket (CTP-15437) and is a fix is in the works. There is not yet an ETA available for when this will be resolved, but we do want to reassure you that this has not been dropped and continues to be investigated.

For the latest updates, please continue to monitor and bookmark the Community Alert, as that is where any progress or resolution details will be shared as soon as they become available.

We appreciate your patience! Thank you.

QSC, LLC

Very frustrated. Quicken up for renewal this month and we are looking for a new service since this issue has been going on for months. What kind of refund/discount on program is being offered since it clearly is not working as it should?

Quicken Anja

Hello @QSC, LLC,

Thanks for chiming in, we understand your frustration!

For questions regarding refunds or potential discounts, you would need to contact Quicken Support directly. Our support agents have access to the necessary tools and account information to review this request and assist you further, which isn’t something we’re able to do here in the Community.

Thank you for your understanding!

Dave Sheppit

This was first reported in Dec 2025!! Still haven't found a fix yet? It would be pretty easy to just unchange whatever was in the update that created the issue.

Please send me the email address of the CEO. I would like to send him a little note. Not sure if this is just a bot answering these comments, but this forum is totally useless for getting any kind of result.

RachelLickeyDog

We are having the same issue, it has been happening for at least a couple years. We use a desktop version and reverted to a previous version to get around it but now that I'm back to updating my program it's an issue again.

It doesn't take long for a competent programmer to fix this issue, there's absolutely no reason for it or the excuses quicken is giving. None. Why pay for a program I can't use?