Frustrated by Quicken and how hard it is to find solutions to problems

R2power

I have had an issue with transactions not being downloaded to Quicken from 2 of my credit cards, and while the new transactions are now showing up, there is nearly a month's worth of activity that is not showing up. The only reason I pay for this is the download capability, as I could use a spreadsheet to do everything else related to budgeting once I am willing to enter every transaction. I tried to get support for this in November when it first occurred and was told that I would get an email when the problem was resolved. Since I have never received an email from Quicken except to tell me that they renewed my subscription, I was skeptical, and in fact, I have not received an email.

The cards are a Fidelity Visa and a Chase Visa and the gap runs from mid October through early November. Transactions seem to be posting correctly from around 11/7 forward. I use Windows 11. I've reported the issue with a screenshot as well. The one response I received told me that this was a known problem and while I know that Fidelity has a known issue for many of their products, I cannot find that the credit cards are mentioned in the entries on the support pages related to that.

Wading through this support section is mind numbing and I do not have the time or the patience to provide such self service when I am paying for this service. If there is a fast solution to this problem short of manually entering the missing transactions or re establishing the account and deleting the hundreds of duplicate transactions, I'm all ears. Since I need to change the category on what I think is about 30% of the transactions, I really don't want to have to do that for a whole year's worth of entries again.