Payee Error in Downloads

T-Bird AZ
T-Bird AZ Quicken Mac Subscription Member ✭✭
in Registers & Transactions (Mac)

Within the past few weeks, some transactions are in error in the register.

The Payee Column is showing my name, instead of the actual Payee. This is new; and only for a few transactions.

Anyone else experiencing this?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Which bank(s) are you having problems with?
    Are you downloading using Quicken One Step Update (Update Accounts for Mac) or are you downloading and importing a QFX file?

    Has the bank recently changed their website and/or downloading procedures?

  • T-Bird AZ
    T-Bird AZ Quicken Mac Subscription Member ✭✭

    One Step Update.

    USAA downloads for sure, but I may have seen it at other institutions also. Since I am having to manually correct the transactions, I no longer see the errors. I will watch and update here.

    I don't recall any recent changes from the bank's website or downloads.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to contact Quicken Support on the phone during posted hours of operation (after the holidays) and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

  • RichardSStarr
    RichardSStarr Quicken Mac Subscription Member ✭✭

    Same issue—only with USAA. When I click on edit details, I can see the correct info ("appears on your statement as").

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