AMEX Connection Issue, multiple accounts, additional card holder

Question

Since the last AMEX connection update I'm unable to connect my AMEX cards to all my Quicken accounts.

Background, my wife and I have separate AMEX logins. Her login should link to her card. My login should link to at least two different cards in my name. I also have a third card which is an additional cardholder card under my wife's account. Since those transactions show up in her statement I think it's OK not to be linked??

But now with the new update when I reset accounts any accounts not linked under that login, my wife's or my own, are disabled by Quicken for connection because the accounts were not identified. That should be OK and the accounts should not be disabled, because they exist under different logins.

BrianMD · Answer

That worked! Thanks!

Tom Young · Answer

Try this:

Go to each and every AMEX Account and disconnect it from downloading.  (Make sure this includes any closed and hidden AMEX Accounts, if you have any.)  While you're there, delete both the Financial Institution and Account Number information on the General tab of the Account.

When you're done start the "Add Account" process.  Specify AMEX as the financial institution, then enter the User ID and Password for one set of AMEX accounts.  Quicken should come back with only the accounts if finds at the AMEX site with that User ID and Password combination.  You carefully link each AMEX account to the proper Quicken AMEX Account.

Then start the Add Account process again, using the other User ID and Password combination.

(Quicken moderators typically add the instruction of going to the financial institution's web site and stop allowing trusted 3rd party access, but it doesn't seem to be really necessary as users have reported success just following the above.)

BrianMD · Answer

I’m sorry it’s confusing but I am confused. Your summation of the problem my second paragraph is correct.

When I reset one of the logins Quicken will report that it could not find transactions (or?) for some of the accounts and then disables those accounts for update. Although the message says something like “Some accounts not found at AMEX and should be disabled for…”