Account balance column and investing register don't match.

Tony Luers

When looking at my investing page with the "accounts" column on the left, the total of 1 account is less than the market value total on the investing page on the right.

I can't find any error in the register to account for the difference. The market value total is the correct amount.

How can I fix this and get the numbers to match again?

Quicken issues 1.2.26.png

Tony Luers

@Quicken Anja Can you give your thoughts on the above issue?

Quicken Anja

Hello @Tony Luers,

Thanks for sharing the details. A few quick questions to help narrow this down:

1. When did you first notice the account balance and investing register totals not matching?
2. Is this happening with just this one account, or multiple accounts?
3. Does the discrepancy stay the same all the time, or does it ever self-correct (for example, after closing and reopening Quicken)?

Check back and let us know! Thank you.

Tony Luers

I can't honestly tell you when it started, I noticed maybe 4 weeks or so ago with the 1 account.

After checking, there are differences in 7 out of 10 accounts. The 2nd from the bottom -1354 is definitely new and should not change.

With Fidelity, or updating Quicken in general, it is difficult as it can be days before Quicken shows me any updates. As there is typically some transaction almost daily, I've come to accept the inaccuracy as aggravating as it is, but the one 1032 difference has been constant, the account side doesn't change. I've tried changing the date to go back and look, but there has been transactions and market changes so the market value will always change.

Closing, reopening, rebooting does nothing. Actually, my closing and reopening right now showed the new error with the 2nd from the bottom.

Just to mention, if we go back about a month, I had issues with opening the program itself, there's some file missing or something (I sent you screen shots) and I believe you want me to download a new copy of Quicken. I haven't done it yet because I'm assuming the new copy of Quicken will use an old file and I've been waiting and hoping these 2 columns will balance first.

So, is it possible this problem is tied to the other problem? If I delete my copy, download a new copy of Quicken, where will the information come from? Will the old backup file be inaccurate as well?

Almost feeling like I should just delete and start over.

Thanks,

Tony

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Tony Luers

@Quicken Anja

I may have found the issue, but don't know how to fix it.

Evidently 1 holding recently had a reverse split. When that occurred, they issued a new CUSIP number. I struggled with this back when the split happened and at the time thought it was fixed.

I sold the holding after the split.

Fed up, I decided to delete the account and then re-add. The 2 columns now are equal, but Quicken still doesn't know how to deal with the pre-split old CUSIP number. So right now, that transaction is "ignored".