How do I get rid of error CC505?

jjtool

I have the Quicken Classic Starter program - it worked well for about a year or two - now every time I log on to my bank that error pops up. The bank is The Bank of Kremlin in Enid, Okla. This has been happening for about 10 days now - it's not going to fix itself. Any ideas?

Quicken Anja

Hello @jjtool,

Thanks for reaching out!

I took a look on our end, and I’m not seeing The Bank of Kremlin listed directly as a supported financial institution. However, when checking your account, I do see an internal FDP-105 (CC-505) error occurring with Cowboy Bank.

Can you please confirm whether your account is connected under Cowboy Bank in Quicken?
If so, the CC-505 error you’re seeing occurs when Quicken is unable to communicate with your bank’s servers. Even if you can log into the bank's website directly, this error usually indicates a temporary issue on their side or a block on the server that Quicken uses to download transactions.

Here’s what you can try:

1. Wait one business day – many CC-505 issues resolve on their own after a short delay.
2. Refresh your online account information:
   • In your account register, click the Actions (gear) icon at the top right (or press Ctrl + Shift + N).
   • Select Update Now and follow the prompts.
   • Repeat for each affected account.
3. Try again the next business day if the problem persists.

If this continues or has continued for more than 48 hours despite following these steps, it’s best to contact Quicken Support so they can assist further or escalate the issue.

You can also review the full guidance in this support article.

Thank you!