Deactivating Investment Accounts in order to correct account details

FOURWINN95
FOURWINN95 Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

I am a Windows 11 user of the current updated Desktop Quicken app.

If I have a problem with two investment accounts appearing to be mysteriously linked in Quicken's download, how do I fix that? I'm aware that deactivation and subsequent reactivation of one account is the answer to correcting some investment items. But should I deactivate the two involved accounts simultaneously and then reactivate each one separately? These two Fidelity Investment accounts contains only one security each, and they have different Symbols for their contents, but Quicken's download uses the Symbol from one account to post both accounts, causing misstated closing balances in one or the other.

Answers

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭

    It sounds to me like you may have one security in one or the other Accounts that has been improperly matched to the security's CUSIP. Look at the CUSIP numbers of each of the different securities. If the CUSIP numbers are the same then you need to fix the security with the incorrect CUSIP. You do that by unchecking that security as being "Matched with online security." The CUSIP comes from the broker. At the next download Quicken should request that you identify that security in Quicken. Doing so will fill the CUSIP field with the correct CUSIP number.

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