Why isn't One Step Update downloading gold and silver spot prices?

Question

I am using Quicken Classic for Business and Personal, Version R65.29, build 27.1.65.29 on a Win 11 virtual machine (MacOS Sequoia, 15.6.1).  This issue has been happening since Sept 2024. I've added ^XAUUSD and ^XAGUSD for gold and silver respectively. When I do a one step update, I get the attached error, HOWEVER if i click the update button in photo 2, the price is updated as in photo 3….. thoughts?

I might add that clicking "see a report" in picture 1 never has given any information about which securities failed to download.  I assume the 2 missing are Gold and Silver, but this is a whole other issue i guess!!

Anyone else having the same issue?

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Anja · Answer

Hello @Scott14,

We haven't heard back from you in a while. Do you still need assistance?

If so, could you please provide the answers to @NotACPA's questions?

Check back and let us know! Thank you.