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Issue with update

gatorprof

I just updated to version R65.29, build 27.1.65.29. It seemed to go OK and I can open my file. However, when I download the latest transactions from my bank I get "Please wait while Windows configures Quicken" and then an error message that says "There are Quicken components current open and cannot be uninstalled. Please close Quicken and try uninstalling again." I don't want to uninstall, I just want to import the download file from my bank. Suggestions?

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Online Banking

Known Issues

Windows

QFX

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Quicken Anja

Hello @gatorprof,

Thanks for the report — what you’re describing sounds like the issue described in this Community Alert where users are seeing a Windows installer/configure dialog and errors when trying to import QFX files or download after updating to certain R65 builds:

https://community.quicken.com/discussion/7968791/ongoing-12-16-25-qwin-unable-to-import-qfx-files-after-updating-to-quicken-r65-15-r65-17

In many cases, the only reliable way that has resolved this behavior so far is to uninstall and reinstall Quicken, which clears the broken or mismatched installer state that is triggering the Windows configuration prompt.

I know that’s not what you want to do — especially if you’re just trying to import a download — but because the Windows installer thinks components are still open, the system is blocking the import and triggering that uninstall message.

Reinstalling Quicken will not affect your existing data file. However, if you want, you can save a backup as a precaution.

File > View/Restore Backups...

Please refer to the following support articles for instructions on uninstalling and reinstalling Quicken:

Uninstalling Quicken (Windows 11 instructions are provided below; you can also find Windows 10 and Windows 8 instructions in the link, if needed)
- Windows 11
  - Click the Start button and select Settings (gear icon).
  - Select Apps from the settings list, then click Installed apps.
  - In the Installed apps list, scroll down to Quicken, click the three dots menu, then select Uninstall.
  - Click on Uninstall again to confirm and follow through the prompts until the program is removed.
Reinstalling Quicken

Important extra step (recommended):
After uninstalling—but before reinstalling—please do the following:

Open Windows File Explorer
Navigate to:
This PC > C: Drive > Program Files (x86)
Delete the folder titled “Quicken”
(This does not delete or affect your data files.)

Once that folder is removed, proceed with reinstalling Quicken and then open your existing data file.

Hope this helps!

gatorprof

Yes, that worked. Thank you!

Quicken Anja

https://community.quicken.com/discussion/comment/20532128#Comment_20532128

Thanks for the update! Glad to hear that worked for you.

BSLindbloom

This is great information however, how do I go about to reinstall Quicken?

Quicken Anja

Hello @BSLindbloom,

Thanks for checking in! The steps to uninstall and reinstall Quicken are included in the support articles linked in my earlier comment (you can click the blue links for full instructions).

However, here are the support articles links again for reference:

Hope this helps!

Quicken Anja

Hello @BSLindbloom,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!