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Quicken Reporting OL-294-A On A Direct Connect OSU Session

cyberphile

Quicken has been reporting OL-294-A "Temporarily Overloaded" since about 1/14/26 15:35 Pacific time until now. Below is an excerpt from the CONNLOG.txt file:

==== Mini-OSU Start (20260115/10:09:46) ====
20260115 10:09:46: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
20260115 10:09:47: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 0
20260115 10:09:47: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
20260115 10:09:47: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini
20260115 10:09:47: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0
20260115 10:09:47: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103
20260115 10:11:47: ***QFN kQFFinished: returns 67305975
20260115 10:11:47: HTTP: Temporarily overloaded
20260115 10:11:47: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 17
20260115 10:11:48:

==== Mini-OSU End (20260115/10:11:51) ====

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Comments

Quicken Anja

Hello @cyberphile,

Thanks for reaching out!

First, could you please let us know the name of the financial institution(s) where you are seeing the OL-294-A "Temporarily Overloaded" error?

If possible, it would also be helpful to include a screenshot. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

cyberphile

@Quicken Anja

It was Vanguard Investments. A screenshot of what and how would that help? Is the information in the Connlog.txt file not sufficient? Notice the 2 minute span before the error message.

I also used the "Report Problem" feature in Quicken to upload the Connlog.txt file when reporting this problem.

Quicken Anja

@cyberphile Thank you for the additional details—and for confirming Vanguard Investments. We appreciate you also submitting the logs through Report a Problem.

The reason I ask for a screenshot is not that the Connlog isn’t useful (it absolutely is), but because the “Temporarily Overloaded” message is not typically displayed with this error code, so seeing exactly what you're seeing in Quicken can help provide more context.

However, OL-294 errors generally indicate that Quicken did not receive the expected response from the financial institution’s server. This is most often caused by:

Temporary server issues on the financial institution’s side
Online services being activated incorrectly
Outdated or mismatched credentials stored in Quicken

Even if login works on Vanguard’s website, Quicken may still receive an invalid response from the OFX server used for Direct Connect.

You can try the following steps:

Verify account services in Quicken:
1. Go to Tools > Account List
2. click Edit for your Vanguard account, and in Account Details make sure the services match what Vanguard currently provides.
Verify your password: Go to Tools > One Step Update, uncheck other accounts, click the key icon next to Vanguard, and enter your current password.
Refresh your online account info: In your register, click the Actions gear icon (or press Ctrl + Shift + N) and follow the prompts to update.

If the error continues after that, the issue will need to be addressed by Vanguard’s Direct Connect/OFX support team, as Quicken cannot correct a financial institution's server-side error.

For detailed guidance, you can also review this support article.

Thank you!

cyberphile

@Quicken Anja

I just tried running an update on the Vanguard account. It now works. So somebody fixed something. I have made no changes on my end.

FWIW, Vanguard does not have (or won't admin to having) a Direct Connect/OFX support team. I few days ago I called them to report that the the name of one of their ETFs is being sent to the Quicken app with a typo in the name. I asked to speak to someone that supports Quicken and they told me they don't have such a group. They did open a trouble ticket.

Fidelity Investment does have such a group because I've spoken to them.