Discover new connection not working---times out (Q Mac)

rbw111
rbw111 Quicken Mac Subscription Member ✭✭✭
edited January 19 in Download, Add/Update Accounts (Mac)

I was prompt to set up the new Discover connection, I went through all the steps and it just times out. I sent in the error report to Quick.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @rbw111,

    Thank you for letting us know you're encountering this issue. This is a known issue that our teams are working to resolve. We do not have an ETA, but it is expected to be resolved soon. Track the status of the issue and know when it's resolved, I recommend bookmarking this Community Alert:

    https://community.quicken.com/discussion/7970060/new-1-13-26-discover-migration

    Thank you!

    (Ticket#:12162505)

    Quicken Kristina

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  • Tpro
    Tpro Quicken Windows Subscription Member ✭✭
    edited January 18

    [Removed - Duplicate Post]

  • AHoneyman52
    AHoneyman52 Quicken Mac Subscription Member

    I have the same issue. I have disconnected the account and attempted to reconnect. I get an error message from Discover. This is the only account that is affected.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @AHoneyman52,

    Thank you for letting us know you're also seeing this issue. It is a known issue that our teams expect will be resolved soon. Please bookmark the alert linked in my earlier post to track the status of the issue.

    https://community.quicken.com/discussion/comment/20533140#Comment_20533140

    Thank you!

    Quicken Kristina

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  • rbw111
    rbw111 Quicken Mac Subscription Member ✭✭✭

    My downloads are working now from Discover

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear your downloads are working now! Were there any specific steps you followed to get it working again?

    Thank you!

    Quicken Kristina

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  • AHoneyman52
    AHoneyman52 Quicken Mac Subscription Member

    Mine is still broken with the same error message on the Discover site referring you to their customer service who refers you back to Quicken.

  • AHoneyman52
    AHoneyman52 Quicken Mac Subscription Member

    Folks, my connection finally worked. Thanks, alh.

  • Tpro
    Tpro Quicken Windows Subscription Member ✭✭
    edited January 23

    I just tried to reauthorize and after I logged in to Discover, I get a message that "an error occurred and to try again". I tried twice and got the same message. Any info on when this will be corrected?

  • Tpro
    Tpro Quicken Windows Subscription Member ✭✭

    Hi Kristina,

    I just tried to connect gain. After reauthorizing, I was redirected to a page with the following message

    HTTP Status 400 – Bad Request

    Any thoughts?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    You are most likely encountering that error due to the known issue I mentioned in my earlier post:

    https://community.quicken.com/discussion/comment/20533140#Comment_20533140

    Our teams are aware of the issue and are working to resolve it. They haven't provided an ETA, but did say they expect it to be resolved soon.

    Thank you!

    Quicken Kristina

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