My brother is trying to subscribe to premier and it won't take payment

marrdrm1971
marrdrm1971 Member ✭✭✭
edited January 18 in Download, Add/Update Accounts (Windows)

My brother used Quicken years ago and left because of all the issues it used to have when owned by Intuit. He now decided to return. He was able to get into his old account and get to checkout to subscribe to Premier and the life…but it is rejecting his payment. He has tried 3 browsers and 3 credit cards. The most important thing in business is to get the customer's money.

I sold him on returning. I have used Quicken from when they opened. The robot couldn't help him?

Any suggestions. They don't open till Tuesday. If others are having the same problem, they stand to miss some business.

[Edited-Readability]

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @marrdrm1971,

    Thank you for reporting the issues you are experiencing.

    Unfortunately, we are unable to help with purchases from the Community.

    While our phone lines don't reopen until Tuesday, we do have live chat agents over the weekend, from 5:00AM - 5:00PM PST. Just ask the bot to speak to an agent, and it will redirect you to one of our support representatives.

    Hope this helps!

    Quicken Alyssa

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