Express Web Connect Keeps Wanting to Reauthorize after Already Successfully Upgrading

mplaibar

I recently reauthorized and updated my Discover Card Express Web connection as your November email instructed (2 accounts). The problem is every time I want to do an update, a dialogue box appears wanting to reauthorize the two accounts it already successfully updated. It's like the movie "Groundhog Day". Why is it not recognizing the accounts successfully upgraded?

Quicken Anja

Hello @mplaibar,

Thanks for reaching out to tell us about this issue!

Upon reviewing your account on our end, we're not seeing any internal errors occurring. So, to better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
  • Please provide the exact file path as shown in the example below.
• Have you attempted any troubleshooting steps so far?
  • If so, what were they?
• Are you using a VPN while updating your accounts?
  • If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken?
  • If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Could you please provide a screenshot of what you are seeing?
  • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!