Update to Sallie Mae fails

cosmonaught

Quicken Classic update quit working for Sallie Mae Bank several months ago. No error messages. It continues to work fine for other banks. They say to contact Quicken. Is there something I can do to fix this?

Quicken Kristina

Hello @cosmonaught,

Thank you for reaching out! To help troubleshoot, I checked our internal tools, but I'm not seeing any recent connection attempts. When was the last time you tried to update/connect the account?

There is currently a know issue connecting with Sallie Mae bank. For more information on the known issue, please review the Community Alert linked below:

https://community.quicken.com/discussion/7965983/ongoing-1-16-26-sallie-mae-bank-sallie-mae-loan-fdp-105-cc-505

I look forward to your response!