Update to Sallie Mae fails

cosmonaught

Quicken Classic update quit working for Sallie Mae Bank several months ago. No error messages. It continues to work fine for other banks. They say to contact Quicken. Is there something I can do to fix this?

Quicken Kristina

Hello @cosmonaught,

Thank you for reaching out! To help troubleshoot, I checked our internal tools, but I'm not seeing any recent connection attempts. When was the last time you tried to update/connect the account?

There is currently a know issue connecting with Sallie Mae bank. For more information on the known issue, please review the Community Alert linked below:

https://community.quicken.com/discussion/7965983/ongoing-1-16-26-sallie-mae-bank-sallie-mae-loan-fdp-105-cc-505

I look forward to your response!

TexMike

UPDATE: I spoke with Sallie Mae Bank this morning. The bank is aware of the Quicken connection failures.

I was told a recent Quicken software update made Quicken incompatible with Sallie Mae’s systems. That is the explanation provided by the bank. Because of this, the bank’s servers have blocked Quicken’s data-sharing connections.

This likely explains why accounts can’t be reactivated (CC-555 / FDP-155) and why OSU fails even with correct credentials (CC-505 / CC-507). The connection to Sallie Mae's servers is blocked.

Also, as other users reported, during the Add Account process the User ID and Password fields are reversed (password first, then user ID). This is secondary given Sallie Mae Bank's OSU connection block.

This is a known issue to Quicken (CTP-13028) and a known issue to Sallie Mae Bank. Based on what the bank told me, data sharing between Quicken and Sallie Mae will remain blocked.

Quicken R 65.29, Build 27.1.65.29. Windows 11 Home 25H2.

Unknown

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cvanbeek

I'm getting the same CC-505 error because of the Quicken update. Does Quicken have a timeline for a fix? [Removed - Readability/Rant]

Quicken Kristina

Hello @cvanbeek,

Thank you for letting us know you're also seeing this issue. Unfortunately, our teams do not give ETAs. I recommend bookmarking the Community Alert, linked below, to receive notifications of any updates, once available, and to know when the issue is resolved:

https://community.quicken.com/discussion/7965983/ongoing-1-16-26-sallie-mae-bank-sallie-mae-loan-fdp-105-cc-505

Thank you!

(CTP-14487)

jenniferbanzon

This is such a huge pain and one of many I now see with account syncing. Manually entering transactions because the sync does not work is a major negative for me. Issues like this don't seem to get fixed. As a dedicated customer since the 90's, I have appreciated the account syncing as one of the most important features for me. The ongoing hassles that I keep seeing and personally dealing with are causing me to fall further behind in my financial work. If this does not change soon, it may be time for me to leave this platform.

Lvwils00

This issue has been going on since September. [Removed - Language]

ChezNO

3/2/2026

FAILURE to download from Sallie Mae continues as of this date.

When will QUICKEN fix this 5 month long problem?

Why too is QUICKEN so quiet when it comes to trying to fix this for their customers?

It truly stinks……. to say the least.

Unknown

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Quicken Alyssa

Hello All,

Thank you all for chiming in on this discussion and sharing your comments and concerns.

We do understand the impact this issue has had, and we apologize for the inconvenience. Our teams are working toward a resolution, but we do not provide ETAs as to when issues will be resolved.

Please bookmark this Alert to be notified of any progress/changes as they occur.

We appreciate everyones patience as we work through this.

irish316

[Removed - Rant/Speculation]

ASE

I'd like to request a refund for the cost of my Quicken software. It's been 6 months since the issue with Sallie Mae not connecting has been brought to your attention, by me and by many others. We pay a premium price for software that we expect to work. We've been extremely patient waiting for a resolution and Quicken is doing nothing but paying lip service. No problem of this scale should take this long to solve. So please refund my credit card and whoever else is experiencing this problem and stop charging for the software until it works. This is not too much to ask. Thank you!

Quicken Alyssa

@ASE,

Thank you for adding to this discussion.

For assistance with your Quicken subscription, you will need to reach out to Quicken Support directly, as we do not handle subscription-related inquiries from the Community.

Thanks again!