can only web connect now

bfmdmarn

[added some returns to make readable]

Windows 11 Pro, Quicken Ver R65.29, Bld 27.1.65.29

I may finally have to end my 20 year connection to Quicken. Last week there were some serious data losses in some of my accounts following a download, I restored a back up file. When I attempted to reestablish my connections I was not able to connect with Randolph Brooks Credit, Prosperity Bank, Discover, American Express, Lowes, Amazon and initially Fidelity. Of note, this only occurred in accounts that generated a login screen directly within Quicken.

It also did not occur in 2 other files that I have set up. I made a copy of the file and used it. If I was taken to my browser when attempting to set up the connection, I was able to connect to the banking web site and reestablish the connection. I tried both Chrome and fire fox to eliminate a browser problem. I validated and super validated my file.

I deleted Quicken and reinstalled it. I deactivated each account and erased banking and account info, but nothing helped. When using the Quicken generated login I would get the 503 error message. I tried multiple tricks that I have learned over the years but was only successful connecting American Express and Fidelity. Since most of my data centers around the banks, I called quicken support.

The first agent I talked with had me try all the steps that I had already tried but was unable to help me. He said that he was going to escalate my case and would send me a case number in my email and to call back later that day. I never received an email and eventually called back and got a different agent who was able find the earlier case and verify that my information was correct, but couldn't tell my why I never received and email.

He also tried to help me but was unable to get me connected and was going to escalate my case but in helping me he generated a 929 error which forced us to end that process due the hour delay it created. I called back later and was able to talk to the same agent who collected more information about the institutions and my passwords.

He made an appointment to call me back the next morning, hopefully with an update. The call never came so after waiting a couple hours beyond the expected call back I called Quicken again, but got a different person. They were unable to find any notation about a call back, but did offer to help my by doing all the things already done twice so I declined. She did say that I should be getting an email with instructions, but couldn't tell me when.

It has now been three days and no email. Fortunately I have been able to download my activity manually with web connect but I won't be doing this for long and will be looking for alternative software if a solution is not available.

Any thoughts?

BFore

NotACPA

When you do HELP, About Quicken what shows as your "Subscription Valid until …" date?

bfmdmarn

12/07/2026