CC-929 Error After Manual Downloads — Reconnect Shows Wrong Financial Institution

System

This discussion was created from comments split from: Cannot download transactions to quicken from Libro Credit Union since Aug 24.

laguna

I am not in Canada but I have problems downloading transactions from my credit union in southern california. when i try to connect it gives me an error CC-929. I disconnect all of my accounts and let be for a couple of days. I download transactions manually. When I go to reconnect, it shows that I'm connected to Libro Credit Union in Ontario Canada. Please look into this and let me know how I can fix this.

Quicken Anja

Hello @laguna,

Thanks for posting—this definitely shouldn’t be happening, and I appreciate you bringing it to our attention.

To help us narrow down what’s causing Quicken to associate your accounts with the wrong financial institution, I have a few quick questions:

• Can you share a screenshot of what exactly you are seeing?
  • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
• When the Libro Credit Union (Ontario, Canada) screen appears, does it show before or after you enter your credentials?
• Are you also still receiving CC-929, or has that error resolved?
• Does the right transaction data still download despite the wrong financial institution being displayed?

Thank you—we’ll take a closer look once we have these details.

laguna

Anja, I'm attaching screenshots showing the steps I'm taking to no avail. I can only download transactions transactions every few days. Eventually at some point it shows that I'm connected, with no downloaded transactions, but for the wrong bank.

10.Screenshot 2026-01-30 at 9.32.42 PM.png

9.Screenshot 2026-01-30 at 9.06.03 PM.png

8.Screenshot 2026-01-30 at 9.03.14 PM.png

7.Screenshot 2026-01-30 at 8.47.38 PM.png

5.SetUp Acct for Downloads.png

2.Connected to Libro instead of CUSOCAL.png

3.Disconnected Accts.pdf

4.Verified Login to CUSOCAL.pdf

1.AcctsLinked2 Libro.pdf

Quicken Anja

@laguna Thank you for following up with these details and screenshots.

To start, I recommend deactivating the account(s) experiencing this error, then following the steps outlined in this support article regarding CC-929, which advises waiting one hour before attempting to reconnect.

Since the account is also unexpectedly connecting to an unrelated financial institution, I additionally recommend removing the saved login credentials from the Keychain Access app before reactivating the accounts. Prior to doing so, please be sure to save a backup of your data file as a precaution.

Lastly, check to ensure there are no hidden accounts in Quicken that may still be connected to this financial institution using the same credentials.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution under the same credentials that are checked as hidden in Lists (I recommend checking for both the correct and incorrect financial institution names)

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there is more than one account associated with this financial institution and credentials, please repeat steps 1 through 3 for each account)
4. Quit Quicken
5. Open Spotlight Search (you will see a small magnifying glass in the top menu)
6. Search for Keychain Access and open the Keychain Access app
7. On the left panel in the Keychain Access app, select Login and select Passwords at the top
8. Search for both of these financial institution names in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
   1. Removing all related saved credentials ensures Quicken is forced to create a fresh, clean connection and prevents it from reusing incorrect or mismatched login data.
9. Quit the Keychain Access app and reopen Quicken
10. Navigate to Accounts > Add Account...
11. Use the search field at the top of the list to find and select the correct financial institution and click Continue
12. Follow the prompts to sign in using your login credentials associated with the financial institution
13. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

laguna

Anja, I have tried everything that you mentioned. My passwords are good so, it's not my credentials. I waited 12 hours to try and reconnect my banks…nothing. Same error, same status and probably worse, I cannot connect any bank, credit card or other account. Please help to get this resolved soon.

laguna

Anja, I'm still having this problem on my end. I did this again yesterday-nothing changed but I found the accounts reconnected to the wrong bank without me doing so????

Quicken Anja

@laguna Thank you for the follow-up and for trying all of the troubleshooting steps. To help narrow down what’s happening, do you know when this issue first started?

If this has only been going on for a short time, one possible approach is to restore a recent backup of your Quicken file from before the issue began and then attempt the reconnect again to see if the same issue happens again.

Below are the steps to restore:

Restore Quicken data

1. In Quicken, select File > View/Restore Backups...
2. Browse your computer or external media to find the backup file you want to restore. The Quicken backup file has the extension .quickenbackup.
3. Select the file to restore.
4. Click Choose.

Restore an automatic backup

Quicken creates a copy of your data every time you close the program and stores five of these copies in a BACKUP folder. If the backup file you've created becomes damaged, you may be able to restore an automatic backup and save yourself the need to reenter data.

First, check to see if automatic backups are turned on (this is on by default)

1. In Quicken, select Quicken > Settings.
2. Go to the Backup tab.
3. In the Local backups section, make sure there is a check mark next to Automatically create a local backup when quitting Quicken.
   • Under that option, there is a Backup Folder button that links directly to your BACKUP folder - a good way of finding them fast!

Then, restore the automatic backup

1. In Quicken, select File > View/Restore Backups...
2. Click Restore a Local Backup.
3. Select the Automatic Backups folder (Quicken > Backups > Automatic Backups).
4. Select the file to restore.
5. Click Choose.

Let us know how it goes!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

laguna

I tried your suggestion of restoring from an earlier backup (December). Checked for the proper settings for CUSOCAL, my FI. Everything looked good. Some other accounts required my credentials to update, but they all reconnected and downloaded new transactions. CUSOCAL would not update even though the correct bank and account number was displayed. Checked settings again and I tried once more. On the third try it gave me the usual CC-929 (QCS)-0429-2)"to resolve contact Quicken support". I disconnected all of the 5 accounts with CUSOCAL, waited 3 hours and tried again. Same error and no download for CUSOCAL. All other accounts and credit cards are great. At this point, I can only update my CUSOCAL accounts by downloading an OFX file and import them to the proper registers…but when I do that and I check on the download settings for CUSOCAL accounts it incorrectly shows that I am connected to Libro Credit Union again. Help!

laguna

I also reset my cloud account.

Quicken Anja

@laguna Thank you for all the detailed follow-ups and for taking the time to try the backups, Keychain reset, and reconnect attempts—I completely understand how frustrating and unusual this situation is, especially with the account repeatedly showing as connected to the wrong financial institution.

At this point, since standard troubleshooting hasn’t resolved CC-929 and the mis-association with Libro Credit Union continues, the next step is to contact Quicken Support directly so they can collect/review your log files to further investigate, pinpoint the cause, and escalate your case. When you do, please reference all of the steps you’ve already tried, as that will help move things along.

Thank you!