share quantity incorrect after sale of security

Gretchen P
Gretchen P Quicken Mac Other Member ✭✭
edited February 1 in Errors and Troubleshooting (Mac)

Starting on 1/26/26, every sale of a security in one of my Fidelity accounts results in the correct amount of cash in from the sale, but doesn't reduce the shares of the security. Even adding a "remove shares" entry will not adjust the amount of shares. I'm at a loss - has anyone else experienced this?
It's happening in my Fidelity brokerage account but my Fidelity SEP-IRA account is acting normally***

EDIT: My SEP-IRA account has not had any sales of securities (only reinvested dividends) since before 1/26/26, so I'm not sure that this would not be happening in that account as well.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Gretchen P,

    Thank you for letting us know you're encountering this issue. To help troubleshoot this issue, please provide more information:

    • Is this happening with one security or multiple?
      • If this is happening with just one security, which security is it?
    • Is the sale an automatic redemption (for example, selling a core fund to free up cash for a purchase or withdrawal)?

    I look forward to your reply!

    Quicken Kristina

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  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited February 1

    (Deleted post because it was for QWin and is not applicable to QMac. Sorry about any confusion I might have caused.)

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • Gretchen P
    Gretchen P Quicken Mac Other Member ✭✭
    https://community.quicken.com/discussion/comment/20535505#Comment_20535505

    It's happening with multiple securities. Only happening when the security is sold; this appears to be related to securities where there was a Placeholder entry when the account was set up. I was able to fix the problem in each security where it happened by creating an entry for every purchase and reinvested dividend of the security, and then deleting the Placeholder entry. My question is why did this suddenly start happening - previous downloaded sale transactions (before 1/26/26) were processed correctly and the resultant number of shares and cash received were correct.

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