Rental Reminders and Receipt Emails not working.

Ed Faranda

When sending out Reminders and receipts from Quicken for my rental property. My tenants and I (I always CC myself) never receive the email. I am using a Gmail account to send the email. I have checked around, and I believe everything is set up correctly. At one time, it was working fine. I changed nothing. I want to say it stopped working sometime in 2025.

[Edited-Readability]

Quicken Alyssa

Hello @Ed Faranda,

Thank you for sharing your experience.

I have some follow-up questions for you.

• Have you tried restoring a backup from before the issue occurred?
  • This would be a good place to start, unless a significant amount of time has passed.
• Have you tried sending it to a different email?
  • This would be a good way to make sure the issue isn't specific to the email.
• Where is your data file located?
  • You can see this by going to File. The first file listed near the bottom of the menu is the file you are currently in. The file path will be shown there, and that is what we are looking for.
• Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Google Drive?

Looking forward to your response!

UKR

For reference, there are several discussions in the Community regarding emails sent from Customer Invoices transactions also not being received. This seems to me to be the same problem.

For example:

https://community.quicken.com/discussion/7969488/emailing-invoice-from-quicken-indicates-email-sent-but-they-are-never-received

https://community.quicken.com/discussion/comment/20531619#Comment_20531619

JoshL77

Same problem. Says "Email sent successfully" but it never actually sends. In about 5 years, this feature has never worked for me.

Camelot_One

Most likely, it is actually "sending" successfully, it's just being rejected by the receiver's mail server. Quicken sends email through it's own mail server, simply impersonating your email address. Once upon a time, before spam was a thing, that was acceptable. But today it is forbidden by every mail server. Emails coming in like that are assumed to be fake and get discarded, with no delivery to the mailbox, and no bounce back to the sender.

Quicken Alyssa

Hello All,

Thank you for adding to this discussion.

As pointed out by @Camelot_One often if an email shows as sent but the intended recipient isn't receiving it, the cause is something on the recipient's side blocking it. Is the intended recipient checking their junk/spam folder, in case the email is being directed there?

In the thread @UKR linked, @Quicken Kristina mentions that there is an Idea post requesting that Quicken change the way invoice emails are sent to better align with DKIM and DMARC. If you haven't already, you can review it and add your vote + a comment if it's something you'd like to see implemented:

https://community.quicken.com/discussion/7952074/support-proper-dkim-and-dmarc-alignment-for-emailed-invoices-so-they-are-actually-delivered

I am curious if it is just the sender not receiving the emails, or if none of these emails are being received. Let us know what is true in your case. Here are some things we can try:

• Attempt to send invoices to various emails.
  • Did any send successfully?
• Make sure to check spam/junk folders to see if it goes there as well.
• If you are running any VPNs, firewalls, or antivirus software, try temporarily disabling them to see if this helps.

Looking forward to your responses!

[CTP-15399]