Cash Proceeds from a sale not being registered in the accounts cash balance

Question

Using Quicken Classic v R65.29; build 27.1.65.29 on windows 11 home.

I am recording a sale of a holding in an investment account with complete tracking checked.

The sale of the shares are recorded but the cash proceeds do not appear in the account's cash balance.

Has anyone else experienced this issue?

Steven Beckett · Answer

Ok; but how is it that after the adjusting entry entered into the security record reduced the holding to zero the investment account still reported a full holding of the same stock?

NotACPA · Answer

An "adjusting entry" is another name for a placeholder … which acts exactly as you describe your issue.

Steven Beckett · Answer

Thanks for the advice, I had already checked for placeholders; there were none, but your comment led me to do a couple of steps that eventually traced the problem.

i deleted the sale transaction and then ran file verification and repair utilities.

I reentered the transaction after the run and had the same behavior.

I then looked at the security in question and found a adjusting entry in the security record that did not appear in the investment account. The effect of the adjusting entry was to remove all the shares held in that security; meanwhile the investment account still reported a full holding of those shares.  I ran reconcile shares for the account and it reported that in Quicken there was still a full complement of shares while the broker reported zero.

So, I deleted the adjusting entry in the security record; re-entered the sale and found that now the sale proceeds were properly recorded.

Happy that I was able to correct the problem, but curious as to how this could occur.

Thanks.