Repetitive CC-800 errors...frustrating

BMR

From reading some other messages, I guess I am not the only one. But this is the third time this year I've received the CC-800 error…and really don't want to have to go through and reset all my accounts…again. And again…and again. I read back through some of the posts and this has been an issue for quite some time—with no apparent (permanent) fix? I have been a subscriber for years but this is getting absolutely ridiculous. No real question, just a rant.

Boatnmaniac

Have you been simply resetting or deactivating/reactivating your accounts? If so, that will sometimes work for a while but like you've noticed it does not always work.

Persistent CC-800 issues affecting multiple financial institutions can be an indication of some issue with the file's Cloud Account and/or runtime.dat file. If this is the cause of the issue you are experiencing you might want to try doing the following instead:

1. Spending Accounts: Enter and save the Opening Balance transaction dollar amount into the Memo field. Do this for each Spending account (i.e., checking, savings, credit card, etc.). This is not a required step but doing so can be VERY helpful in trouble shooting if account balance issues are encountered….more on this later.
2. Backup the data file.
3. Help > Manage You Subscription > Sign in as a different user > follow the prompts and when asked to sign in, again, sign is using your current Quicken ID and PW. This process will refresh the connection with the Cloud Account and your Quicken.com account. If this resolves the CC-800 errors, then you are done. If it does not, proceed to the next steps.
4. File > Copy or Backup File > Create a copy or template > accept the default file location and name ("Cpy" will be added to the end of the primary data file name) or select a unique name of your choosing for the copied file > Next > Save Copy > open the Copied file. The copied file will be an exact copy of the original file with all of the settings, preferences and custom reports intact. But all of the Online Services in the copied file will be disconnected and will need to be set up, again (the Online Services in the original file will be unaffected). This process will give the copied file a unique file ID, a unique Cloud Account ID and a unique runtime.dat file so there is no cross-talk between the original file and the copied file. If this issue is caused by a Cloud Account and/or runtime.dat file corruption that issue will be resolved because of the newly created Cloud Account and runtime.dat file.
5. Setting up the account download connections: I recommend using Add Account (in the Tools menu) instead of using Set Up Now as it tends to produce more desirable and reliable results. Make sure when prompted to LINK the downloads to the correct accounts that are already included in Quicken (to avoid having downloaded data going into the wrong account or to prevent Quicken from adding them as new accounts).
6. If there are account balance issues encountered: Check the Opening Balance transaction dollar amount. If it does not match what was previously entered into the Memo field, correct it to match what is in the Memo field. If this fixes the balance issue, then you are done. If not, proceed to the next step.
7. To resolve any remaining account balance issues: Scroll backward through the Account Register looking for duplicate transactions. If any are found, delete one of the duplicates while retaining the other. If there are any duplicates they will most likely occur within the last 90 days.

If this resolves the CC-800 error codes issue and you are satisfied with what you see in the copied file, you can use the copied file as your new primary data file going forward.

If it does not resolve the CC-800 error codes or you are not satisfied with what you are seeing in the copied file, you can revert to using the original data file and all will be as it was before you made the copied file.