Libro Line of Credit will not sync and quicken does not see my qfx file

Question

Newbie here.  Just setting up my accounts, and it connected to my Libro chequing account and downloaded transactions, but it will not download transactions or show the balance of my Line of Credit.

I have added a new "offline" account, downloaded the QFX file from Libro, but when I attempt to import the QFX file, Quicken cannot see it. It's seeing folders in the download location, but not the file.

Help?  Did I set up the offline account wrong?

[Edited - Readability/Removed Personal Information]

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Anja · Answer

Hello @scliff3534,

We haven't heard back from you in a while. Do you still need assistance?

If so, could you please provide the answers to @NotACPA's questions?

Check back and let us know! Thank you.