Virginia Credit Union - One Step Update Issues

DDub
DDub Member ✭✭✭
edited February 23 in Download, Add/Update Accounts (Windows)

One Step Update no longer works for Virginia Credit Union. I removed the login credentials and tried to reconnect and get this error:

2026-02 VACU.jpg

I called VACU last week and they said that they are aware of the issue and their tech team is working on it.

Is Quicken partnering with VACU?

Do we have an ETA for repairs?

Do we get an alert when the functionality is working again?

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Answers

  • pstreicher
    pstreicher Member ✭✭✭

    Curious if this was resolved for you.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @DDub & @pstreicher,

    Thank you for letting us know you're encountering this issue! To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Are you seeing any error code?
    • Are the affected accounts connected using Direct Connect?
      • To check this, go to Tools>Account List and look in the Transaction Download column. transaction download.png
    • Are you seeing this error when trying to update the account(s), add the account(s), or both?

    I look forward to your reply!

    Quicken Kristina

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