Virginia Credit Union - One Step Update Issues

DDub
DDub Member ✭✭✭
edited February 23 in Download, Add/Update Accounts (Windows)

One Step Update no longer works for Virginia Credit Union. I removed the login credentials and tried to reconnect and get this error:

2026-02 VACU.jpg

I called VACU last week and they said that they are aware of the issue and their tech team is working on it.

Is Quicken partnering with VACU?

Do we have an ETA for repairs?

Do we get an alert when the functionality is working again?

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Answers

  • pstreicher
    pstreicher Member ✭✭✭

    Curious if this was resolved for you.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @DDub & @pstreicher,

    Thank you for letting us know you're encountering this issue! To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Are you seeing any error code?
    • Are the affected accounts connected using Direct Connect?
      • To check this, go to Tools>Account List and look in the Transaction Download column. transaction download.png
    • Are you seeing this error when trying to update the account(s), add the account(s), or both?

    I look forward to your reply!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • pstreicher
    pstreicher Member ✭✭✭

    First time using Express Web Connect using one account. Upon the successful download of transactions a new account was made with the name provided from the provider. I have already been using a manually created named account for years. I had hoped that I would be given a pop-up to prompt me to what account I'd like these transactions to have these in.

    In an earlier test download I had gotten the double entries but that has been fixed with the latest update. But, now we have this new problem above. I am not sure what to try next.

  • pstreicher
    pstreicher Member ✭✭✭

    Me again. I just edited the accounts in the list that were set up for Web Express Connect and deactivated them. I then tried to 'improve the connection' in the one credit card account that I am using as a test. Upon the connection failing I went in the 'Edit' mode of this account from the account list and found that the institution that it was trying to connect with was not who I have the account with. What I have is an Elan Visa card set up through with Fidelity and that is where I get my transactions and statements from. This is why I was getting a different named account showing up, exactly as it is named in my Fidelity portfolio, along with the downloaded transactions to accept. I'm not sure what I can do now. I want to keep the same naming list of accounts but I find no way to move the downloaded transactions to my named account other than one by one. There has to be a better way than this.

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