INVESTMENTS IN FIDELITY ACCOUNTS ARE NOT ALL LOADING - QUICKEN CLASSIC FOR MAC - BUSINESS AND PERS

baveritt
baveritt Quicken Mac Other Member
edited February 24 in Errors and Troubleshooting (Mac)

Tonight I updated the accounts and was surprised to find the total was off by over 30%. Upon further inspection, I discovered that in one Fidelity account, Quicken reported only three investments. However, when I reviewed my Fidelity account online, there were actually seven investment positions.

[Edited - Readability]

Tagged:

Comments

  • Mark57
    Mark57 Quicken Mac Subscription Member ✭✭

    My Fidelity accounts are way off after updating today. I’ve tried disconnecting and reconnecting, a backup, and other troubleshooting the chatbot suggested. Nothing has worked.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @baveritt & @Mark57,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

    • Did the issue just start today?
    • Are there any duplicate or missing transactions that would explain the discrepancy?
    • Are there any placeholders in the problem account(s)?

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Mark57
    Mark57 Quicken Mac Subscription Member ✭✭

    It started today. There are no transactions or placeholders. When I synched, the numbers at Fidelity were correct. They don’t match what quicken is showing.

  • rmcguirk
    rmcguirk Member

    I am having the same problem. Some positions (cash and VTI) are correct, but none of my T-bill positions. No error is being reported by Quicken.

  • prigsbee
    prigsbee Quicken Mac Subscription Member

    Same problem with all my Fidelity accounts. Some holdings are shown (and are accurate) but others are missing. The total balance on my investment accounts, according to Quicken, dropped by about 30% yesterday. One account which has a value of $42K according to Fidelity, has a value of $0, according to Quicken.

    Quicken required me to login to my Fidelity account yesterday; after doing so I started noticing the problem.

    I'm a longtime Quicken user, but have been seeing minor issues syncing with Fidelity over the last few years. I'm beginning to wonder if its worth the extra cost and hassle.

  • gerardz
    gerardz Quicken Windows Subscription Member ✭✭

    same problem missing securities after update tonight. everything is way off

  • JSE
    JSE Quicken Mac Subscription Member ✭✭
    edited February 24

    Huge errors in Remove Shares for hundreds of thousands in holdings in Brokerage, IRA and Inherited IRA accounts in tonight's downloads! What the heck happened!!! I've used search for "on 02/24/2026" to spot the missing securities and positions in the affected accounts.

  • r.josh.brose
    r.josh.brose Member ✭✭

    I am having a similar issue. I have lots of Fidelity accounts… to avoid the myriad of issues with the Fidelity connection, I switched to "Simple Investing" which generally made things more reliable. I upgraded to the new version this morning and now my rollover IRA is only downloading 1/5 of the securities in that account - making a significant impact to what I see.

    All other non-rollover/IRA accounts seem fine.

    R66.18

  • dlesaux
    dlesaux Quicken Windows Subscription Member ✭✭
    edited February 25

    Same issue here. ALL of my Fidelity accounts are off. Most of the securities are now missing (e.g. one account only shows 4/11 holdings.) This started after the latest update.

  • LMoore
    LMoore Quicken Mac Subscription Member ✭✭

    My Fidelity portfolio is completely missing. Only cash is showing. Started with Feb 25th download.

  • SRQFlorida
    SRQFlorida Quicken Mac Subscription Member

    Same issue here. Quicken Classic Deluxe for Mac - Version 8.4.2 (Build 804.59835.100). Very large discrepancies between what is actually in Fidelity versus what is showing in Quicken. Issue started for me on February 25. Fidelity NetBenefits accounts seem fine, but everything in the regular Fidelity accounts is either fully missing, or greatly reduced.

  • JSE
    JSE Quicken Mac Subscription Member ✭✭

    Overnight, all "Remove Shares" for Fidelity accounts were resolved and the positions have been added back. It would be great to know what the bug was and any further steps we should take if positions go missing again.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 25

    Hello All,

    Thank you for reporting this issue, though we apologize that you are experiencing this.

    We have received reports of multiple Fidelity issues this morning, and we are working to identify the cause. We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Please let us know once you have sent them so we can add them to the ticket.

    Thank you!
    (CTP-16446)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • baddabing
    baddabing Quicken Windows Subscription Member ✭✭

    I'm having a similar issue with Fidelity and Quicken. I went to finalize my December 2025 balances for 3 of my Fidelity accounts and noticed that the balances for ever month in 2025 changed including the years 2024 & 2023. The only thing I did was copy the valid datafile to a new file for 2026 & downloaded Jan 2026. I now have to go back to the GOOD datafile & balance December 2025. I'm concerned that when I download January 2026, it will change the prior years again. I don't think that copying the datafile should change the prior data?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 25

    Hello All,

    Thank you again for taking the time to report this!

    We have forwarded these Fidelity issues along to the proper channels, and our teams are actively investigating. While we do not have an ETA available on resolution, in the meantime, please refer to this Community Alert for any and all available updates and information.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • barryi
    barryi Member ✭✭✭

    I am not experiencing this horrific problem but still do not see FDRXX in all brokerage and IRA accounts. Apparently multiple Fidelity download issues. At least Quicken has set up the Community Alert page.

    I file problem reports. I read the Digest.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hi All,

    We’re currently researching this issue and would really appreciate the opportunity to connect with a few of you directly. If you’d be willing to participate in a quick call today to help us investigate, please reply here and I’ll send you a DM with more details and to collect a good contact number.

    Thanks in advance for your help!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • baveritt
    baveritt Quicken Mac Other Member

    Anja, I can participate in a quick call if you wish.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20539859#Comment_20539859

    @baveritt I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    image.png

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories