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MetLife Not updating (again) FDP-102 error

Eli Sherer

While the issue of MetLife life insurance accounts reporting total value (instead of cash-only value) was never solved, the IRA value WAS updating properly at the same time.

Now, I cannot connect to MetLife accounts at all! I am receiving FDP-102 error on both IRA and Life Insurance accounts for both my wife and myself… for the past 2 weeks.

NOTE: I have tried to create a NEW Quicken File and log in to only ONE of the accounts as a test: The result is that while I was able to create the account, once it was set up, I received the same message saying that "Quicken could not connect…." So, that part of my own testing is complete and failed !

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Comments

Quicken Anja

Hello @Eli Sherer,

Thanks for sharing these details.

We recommend reviewing and following the guidance in this support article.

In summary, FDP-102 typically occurs when:

The selected bank is temporarily unavailable, or
Sign-in credentials have changed at the financial institution and are not carried over to Quicken.

Here are some suggested steps from the article:

Wait and try again the following day – the bank may be temporarily unavailable.
Log in to your bank’s website – confirm your credentials work and review the transactions for the accounts you’re trying to add.
Check for alternative bank names in Quicken – some accounts may appear under a slightly different institution name. Use the “No, maybe I chose the wrong bank name” option if needed.
Avoid special characters in your password – characters such as &, <, >, \, and / can prevent accounts from activating in Quicken Connect. If your password contains these, update it with your bank to remove them.

If you continue to experience issues after following these steps, please contact Quicken Support for further assistance.

Thank you!

Eli Sherer

I have already done ALL of the steps above and received an email from Support asking for more detail (a screenshot of what the cash value should be for the account, which does NOT address the FDP-102 error). But the email said that I would receive a second email with a secure upload site for the screenshots… and it NEVER arrived (nearly 24 hours have passed since the response from Support).

So…. Am I really required to spend hours on hold asking for the same help I have asked for many times in the past 6-months??

Quicken Kristina

Thank you for the follow-up @Eli Sherer,

I can see they tried sending that link on 4 March, but it expired before you saw the email. The 4-hour expiration isn't something we can change, but we can try resending the link.

Please reply to this discussion during business hours and tag me and @Quicken Anja, so that we receive notification of your reply. When we see the reply, one of us will resend the link.

I look forward to your response!

Eli Sherer

Would you be able to resend the link on Tuesday, March 10, around 8:00 or 9:00 am EDT (UTC-5)? I am not available to upload between Saturday and Monday evening, making Tuesday morning a better option.

Thanks!

Quicken Anja

@Eli Sherer Thanks for letting us know!

Neither @Quicken Kristina nor I will be available during the 8 :00–9:00 AM EDT timeframe. However, I begin my shift at 9:00 AM EDT, so I can resend the secure upload link right around that time (or shortly after once I’m logged in) if that works for you.

Please let me know if that timing will be okay, and I’ll be happy to send the link then.

Thank you!

Quicken Anja

Hello again @Eli Sherer—I went ahead and resent the link for the Secure File Exchange.

Thank you!

Eli Sherer

Done… thanks!

Please remember that as of now, I have NO CONNECTION to the MetLife totals. It's not only the bad total amount (which includes the "death value" of the policy instead of the "cash value"). At the moment there is no connection at all!