MetLife Not updating (again) FDP-102 error

Eli Sherer

While the issue of MetLife life insurance accounts reporting total value (instead of cash-only value) was never solved, the IRA value WAS updating properly at the same time.

Now, I cannot connect to MetLife accounts at all! I am receiving FDP-102 error on both IRA and Life Insurance accounts for both my wife and myself… for the past 2 weeks.

NOTE: I have tried to create a NEW Quicken File and log in to only ONE of the accounts as a test: The result is that while I was able to create the account, once it was set up, I received the same message saying that "Quicken could not connect…." So, that part of my own testing is complete and failed !

Quicken Anja

Hello @Eli Sherer,

Thanks for sharing these details.

We recommend reviewing and following the guidance in this support article.

In summary, FDP-102 typically occurs when:

• The selected bank is temporarily unavailable, or
• Sign-in credentials have changed at the financial institution and are not carried over to Quicken.

Here are some suggested steps from the article:

1. Wait and try again the following day – the bank may be temporarily unavailable.
2. Log in to your bank’s website – confirm your credentials work and review the transactions for the accounts you’re trying to add.
3. Check for alternative bank names in Quicken – some accounts may appear under a slightly different institution name. Use the “No, maybe I chose the wrong bank name” option if needed.
4. Avoid special characters in your password – characters such as &, <, >, \, and / can prevent accounts from activating in Quicken Connect. If your password contains these, update it with your bank to remove them.

If you continue to experience issues after following these steps, please contact Quicken Support for further assistance.

Thank you!