Can't activate online services

deriter

Running Quicken Classic Deluxe R66.18 build 27.1.66.18 on Windows 11 PC.

A Capital One credit card account prompted me to reauthorize the online services. However, when I get to the dialogue box to choose whether to add an account or choose an existing account, I run into a problem. When I choose link to existing account, the drop-down list of accounts is so long that all accounts can't display on the screen. The account I need isn't among the list on the screen, and that's where the problem occurs. The list isn't scrollable… it's static. Is there a workaround to get to the account I want to link to?

Quicken Laura

Hi @deriter,

Thank you for sharing what you're experiencing. I’m happy to help!

This may be a Windows display setting that’s preventing the scrollbar from appearing. Let’s check your visual settings:

Steps to Adjust Windows Visual Settings

1. Click the Start button (Windows icon on the taskbar).
2. Select Settings.
3. Click Accessibility.
4. Choose Visual Effects.
5. Turn on the Always show scrollbars option.

After enabling this setting, please try reconnecting the account again and see if the issue is resolved.

Let me know how it goes!