Bill Reminders Being Automatically Entered and Duplicated AGAIN

lorifun
lorifun Quicken Windows Subscription Member ✭✭
edited March 4 in Errors and Troubleshooting (Windows)

I have bill reminders that I manually enter into the register when I confirm they are paid. Now they are automatically showing up in the register (without their categories) but not removed from the Bill Reminder section, so I'm still manually entering them. Then I end up with 2 entries in the register. If I did notice ahead of time, I'd have to Skip the Reminder to get it removed from the Bill Reminders Due (which will make for inaccurate tracking later). Someone else posted this behavior in late January, but the discussion was closed for some unknown reason.

https://community.quicken.com/discussion/7968725/quicken-entering-bill-reminders-twice-when-downloading-transactions

Even worse, this is not the first time this has happened after an update. The last time, a few months ago, the problem was resolved by removing the option to see Pending Transactions. But now it's happening again. This is ridiculous for the amount of money we have to spend on this program. It should be considered a CRITICAL bug, as this makes reconciling accounts and ensuring that bills are paid on time extremely challenging. If I wanted to double-check everything manually, I'd just use a spreadsheet and a calculator. I reported a bug 2 days ago, but have received zero confirmation that it was even received.

I'm running Quicken Classic Deluxe on R66.23, 27.1.66.23. If anyone else is having this problem or has found a workaround, please pipe up. I'm so frustrated!! 😡

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @lorifun,

    Thank you for reporting the issues you are seeing with bill reminders. I am sorry to hear that you have been affected by this issue.

    We do currently have an open escalation ticket for this. Our teams are investigating, and we do not have an ETA as to when it will be resolved. If you would like to contribute to this investigation, you can go to Help>Report a problem>Send to Quicken to submit your log files.

    Help>Report a problem.png

    If you do send them over, let us know so we can get them added to the ticket.

    Thank you!

    [CTP-16297]

    Quicken Alyssa

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