Cannot backup Quicken

System
System Member admin
edited March 6 in File Conversion and Backup (Windows)

This discussion was created from comments split from:

Quicken Online backup

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  • Wisdom774
    Wisdom774 Quicken Windows Other Member

    Will not backup.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Wisdom774,

    Thank you for letting us know you're encountering a problem. To help troubleshoot the issue, please provide more details:

    • When did you first notice this issue?
    • What process are you using to create a file backup?
      • For example, are you going to File>Copy or Backup File?
    • What happens when you try to make a backup of your file?
      • Are you seeing any error messages?

    I look forward to your response!

    Quicken Kristina

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  • Wisdom774
    Wisdom774 Quicken Windows Other Member

    Issue started about 3 weeks ago, but I have noticed that it started around September. When I log out it does not give me the option to backup.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Sometimes when you install a new version of Quicken the backup settings are changed.

    Go to Edit > Preferences > Backup and correct the settings. The settings I use look like this:

    image.png
    QWin Premier subscription
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    https://community.quicken.com/discussion/comment/20542299#Comment_20542299

    There recently was an issue with Backup settings getting changed without user input after updating to R66 (CTP-16412). That issue was fixed in R66.23, but if you updated before the fix was released, it's likely that your backup settings changed. Did @Jim_Harman's post fix the issue for you?

    Thank you!

    Quicken Kristina

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