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Cannot backup Quicken

System

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Quicken Online backup

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Backup Files

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Wisdom774

Will not backup.

Quicken Kristina

Hello @Wisdom774,

Thank you for letting us know you're encountering a problem. To help troubleshoot the issue, please provide more details:

When did you first notice this issue?
What process are you using to create a file backup?
- For example, are you going to File>Copy or Backup File?
What happens when you try to make a backup of your file?
- Are you seeing any error messages?

I look forward to your response!

Wisdom774

Issue started about 3 weeks ago, but I have noticed that it started around September. When I log out it does not give me the option to backup.

Jim_Harman

Sometimes when you install a new version of Quicken the backup settings are changed.

Go to Edit > Preferences > Backup and correct the settings. The settings I use look like this:

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20542299#Comment_20542299

There recently was an issue with Backup settings getting changed without user input after updating to R66 (CTP-16412). That issue was fixed in R66.23, but if you updated before the fix was released, it's likely that your backup settings changed. Did @Jim_Harman's post fix the issue for you?

Thank you!