PNC Doesn't download.

Question

I spent almost an hour on the phone with PNC, tried resetting, deactivating, checking for updates, the usual. We then created a Test file and added PNC to it. It worked. They suggested a corrupt file and that I talk to Quicken. The error I get now is OL-332-A: login information is incorrect. I have no problem logging in to PNC directly, and the test file still works. All my other accounts work well. I see other posts re similar issues. How do I fix a corrupt file if there is one?

[Edited - Readability]

charlieo.Hemlock · Answer

https://community.quicken.com/discussion/comment/20542903#Comment_20542903

Ok. I would check to see that the correct PNC DC PIN is in the password vault. Do not delete any PINs unless you have the original correspondence and PIN from PNC.

If it is there, then you have a problem similar to what I experienced. PNC reset something on their side and I was able to connect again and download. In my case, when I disconnected from DC, I could not completely reconnect. The process threw an error at about 95% completion. The account looked connected, but Bill Pay didn't work and all I got was the OL-332-A.

AirForcTwo · Answer

Charlie, All my non-PNC accounts work well.  The only one effected is my PNC Checking account.  It returns no records during an update and none of the payments are uploaded.

charlieo.Hemlock · Answer

https://community.quicken.com/discussion/7971808/pnc-doesn-039-t-download

I had a similar problem 2 months ago. Do all your other accounts work as they should with PNC Direct Connect? In other words, are the other accounts PNC DC connected and do they get DC downloads and can they do BillPay?

Charlie