PNC Doesn't download.

AirForcTwo
AirForcTwo Quicken Windows Subscription Member
edited 2:37PM in Download, Add/Update Accounts (Windows)

I spent almost an hour on the phone with PNC, tried resetting, deactivating, checking for updates, the usual. We then created a Test file and added PNC to it. It worked. They suggested a corrupt file and that I talk to Quicken. The error I get now is OL-332-A: login information is incorrect. I have no problem logging in to PNC directly, and the test file still works. All my other accounts work well. I see other posts re similar issues. How do I fix a corrupt file if there is one?

[Edited - Readability]

Tagged:

Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @AirForcTwo,

    Thank you for letting us know you're seeing this issue. To troubleshoot file issues, I suggest that you start by validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how it goes!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories