"Sorry, something went wrong..." error with Discover

System

This discussion was created from comments split from:

Discover Bank Not Listed as Financial Institution

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theepoet

Hello,

I had issues with downloading data for my Discover bank and credit card accounts - although it had worked for a couple of weeks after I received a migration complete notification. It was so bad, I decided to deactivate the online services. Now, when I try to set them up again, everything goes well through choosing the accounts and checking the authorization box.

As soon as I do the final step (which sends Quicken Classic Discover's authorization and connects Discover to Quicken Classic), I get the error message (screenshot below) from the Discover website "Sorry, something went wrong. We're unable to connect your account at this time. Please try again later." This has occurred since a week ago today.

This occurred with both the credit card and banking options on Discover's website. I also tried adding a new account using "Capital One - Discover," but that option does not exist.

Further, there is an update link for Discover on the Quicken support home page (https://community.quicken.com/discussion/7970060/updated-1-26-26-discover-migration#latest), when I select "Learn More" the page it takes me to says "Permission Problem. You don't have permission to do that." So, I cannot get updates that way too.

A week ago, I sent my download issues to Quicken via the "Report a Problem" feature, but no one ever got back to me. I am all out of ideas. Can someone suggest something I can do next?

Quicken Kristina

Hello @theepoet,

Thank you for sharing! I can see that you already contacted Support, and they escalated the issue. Typically, the escalated team will reach out to you by email if they need more information or when they believe the issue is resolved.

Further, there is an update link for Discover on the Quicken support home page (https://community.quicken.com/discussion/7970060/updated-1-26-26-discover-migration#latest), when I select "Learn More" the page it takes me to says "Permission Problem. You don't have permission to do that." So, I cannot get updates that way too.

The Permissions Problem error message occurs because that alert was marked resolved and then archived. There are still some alerts for known issues with Discover, but none match the error message you shared.

When I check our Support home page, I see a message about the Bank of America migration.

What URL (web address) are you looking at?

A week ago, I sent my download issues to Quicken via the "Report a Problem" feature, but no one ever got back to me.

You will not receive a direct response when you use the Report a Problem feature. These problem reports are reviewed daily to track multiple reports of the same trending issues and/or for troubleshooting/escalation purposes. When multiple reports of the same issue are received, those reports are also investigated further. Reports that can be replicated or verified are then submitted as tickets to the proper channels.

I hope this helps!