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Synchrony Credit Card charges downloading as payments and payments downloading as charges

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This discussion was created from comments split from:

BB&T Credit Card charges downloading as payments and payments downloading as charges

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okietex1

Same happening with me except with Synchrony accounts. Started a month or two ago. Has anyone found a fix?

Quicken Kristina

Hello @okietex1,

Thank you for reaching out! To help troubleshoot, please provide more information:

Was there anything that seemed to trigger this behavior, such as resetting or deactivating/reconnecting the accounts?
Are the transactions themselves downloading reversed, or is the running balance the problem?

If you're willing, please provide a screenshot of what you are seeing, with any personal information redacted. If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response!

Quicken Kristina

Hello @okietex1,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Kristina

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!