Case Number Ticket ID Ticket ID":"12003415 - THIS PROBLEM HAS NOT BEEN FIXED

dsclove
dsclove Quicken Mac Subscription Member ✭✭
edited March 8 in Download, Add/Update Accounts (Mac)

I was told that this was escalated to the development team several months ago, but the problem has not been fixed. How do I get them to pay attention?

[Edited - Readability]

Tagged:

Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    We're other users, and don't have access to Case or Ticket numbers … so no help can be offered based upon the info you've provided.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @dsclove,

    Thank you for reaching out! I checked on that ticket number. I can see that it was closed and replaced with a new ticket: CTP-14894. The most recent update I see is that our teams are working with our service provider to resolve the issue.

    I hope this helps!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories