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Quicken Classic - Windows 11 - blank white screen

sbasnett

Had a computer crash and reinstalled Quicken classic, when I try to start Quicken, it flashes the opening screen then gives me a blank white screen with File and Help in the upper left corner. Spent 2 hours this morning with tech support only to be told that this is an unknown issue and to please check back later.

I have gone as far as reinstalling program 4 times following all the recommended solutions, I even did a "Regedit" of the registries to make sure there were no bad data. It still won't load.

Anyone have ANY ideas on how to fix this issue?

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NotACPA

A screen with only File & Help displayed usually means that a data file wasn't opened when you started the program.

Have you tried, when you get to that point, doing FILE, Open Quicken file?

And since you're apparently fairly technical, double check that Windows has QDF type files associated with the Quicken program … so that in the future you can click on a data file to start the program with that file.

sbasnett

Windows does have the correct associations for the file types.

splasher

Check your filename length. Quicken can get picky about it if it is longer than eight characters, 12345678.QDF.
Also check that there is not a space at the end before the period.
Rename it in Windows Explorer with Quicken closed. Once renamed, double click on the file to start Quicken with that file, after that, it should find it on its own.
NOTE: The old file name will still be in the Recent File list (File menu), but for more recent versions of Quicken, if you select it, Quicken will tell you it can't find it and offer to remove it from the Recent File list.

Quicken Alyssa

Hello @sbasnett,

Thank you for reporting the issue you are seeing with the blank white screen.

This is a Known Issue, and each case gets escalated individually.

I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

sbasnett

Alyssa,

thank you, I spent upwards of 2 hours on the phone with tech support this morning, their response was check back in a day or two. They did indicate that this was an "unknown" issue. But thank you for the clarification and I have to get a resolution soon. Thank you again

vnolin11

Splasher "Quicken can get picky about it if it is longer than eight characters, 12345678.QDF"

My file is 15 characters long, 123456789012345.QDF and it works fine.

Quicken Alyssa

Hello @vnolin11 & @sbasnett,

Thank you both for adding to this discussion.

@vnolin11, thank you for sharing this tip!

@sbasnett, it looks like this issue has been resolved for you. Is that correct?

Thanks again!

sbasnett

Yes, the program is back up and running, the tech sent me a file (MicrosoftEdgeWebview2setup.exe) One the file was run, Quicken operated has it had in the past.

Thank everyone for your assistance.

Steve

Quicken Alyssa

@sbasnett,

Thank you for the update.

So happy to hear you are back up and running! If you need more help, don't hesitate to reach back out!

Thanks again!

splasher

https://community.quicken.com/discussion/comment/20542308#Comment_20542308

You will notice that I wrote "can get picky", I didn't write that it always was picky. Sometimes, the filename's length can be the issue and it is easy enough to test.