Adding a new subscription when it's already categorized as a bill fails to save

Nate Reprogle
Nate Reprogle Quicken Windows Other Member
edited March 9 in Errors and Troubleshooting (Quicken on the Web)

I had a separate issue with the mobile today that resulted in all my subscriptions and income items being deleted from Quicken.

In trying to recreate subscription items, I apparently had some saved as "Bills" already. I found that, when I attempt to create a new "Subscription" when a "Bill" already exists, the platform says "Sorry, the item could not be saved" or something like that. I can't tell if it's based on the name of the Bill or if it's based on the transaction, etc. Not sure exactly what the root cause is.

Is this a known issue, or something new? Any way to be alerted of this prior to attempting to create a new subscription?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Nate Reprogle,

    Thank you for reaching out! To help troubleshoot, I checked our internal tools, and see that you use Quicken Simplifi. This is the Quicken Classic Community.

    For better assistance with this issue, please post to the Quicken Simplifi Community. Here is the link: https://community.simplifimoney.com/

    I hope this helps!

    Quicken Kristina

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