Capital One update issues [Edited]

Puttly

Capital One will not update on Quicken unless I take the extra step of going to my Capital One account online and signing in at the same time. Never had this issue before, but this has been happening since mid-February.

[Edited-Readability]

Quicken Alyssa

Hello @Puttly,

Thank you for sharing your experience.

After reviewing your connections internally, everything looks good from our end. I have some follow-up questions for you:

• Are you being prompted to sign in to the Capital One website, or are you just taking that step on your own?
• What happens if you don't do that step?
• Are you presented with any errors?

Additionally, if you are getting a prompt, a screenshot of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

Will Meikle

I am having the same issue. The account has a circle with an slash through it indicating a problem. If I sign into the account on-line and update it works, but this keeps coming up as an error. As noted above from the other user, this has never happened before and now repeatedly does.

Quicken Alyssa

Hello @Will Meikle,

Thank you for adding to this discussion.

If you are seeing the same thing, please answer the questions in my previous post.

https://community.quicken.com/discussion/comment/20542338#Comment_20542338

It looks like you may be receiving a CC-800 error. That is usually the error presented when accounts have the red circle with the line through it. Are you receiving this error? If so, are you using Quicken on more than one computer or restoring backups?

Looking forward to your response!

Will Meikle

Yes I am receiving a CC-800 error. I am only using Quicken on one computer and am NOT restoring backups. I have two accounts with Capital One, with two different sign ons etc, and have had it this way for many years. This is a new issue that just arose this week. When I fix one account, then the second one gets the error.

Quicken Alyssa

@Will Meikle,

Thank you for your response and for the additional context. That helps a lot!

I have heard of this issue happening before with Express Web Connect+ connected accounts. Capital One does use this connection method; however, I am not aware of any limitation that would force you to use only one set of credentials.

That said, I recommend you reach out to Quicken Support directly so they can take a closer look at this for you and escalate if needed.

@Puttly,

Do you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!