Capital One update issues [Edited]

Puttly
Puttly Quicken Windows 2017 Member ✭✭
edited 7:11AM in Errors and Troubleshooting (Windows)

Capital One will not update on Quicken unless I take the extra step of going to my Capital One account online and signing in at the same time. Never had this issue before, but this has been happening since mid-February.

[Edited-Readability]

Tagged:

Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Puttly,

    Thank you for sharing your experience.

    After reviewing your connections internally, everything looks good from our end. I have some follow-up questions for you:

    • Are you being prompted to sign in to the Capital One website, or are you just taking that step on your own?
    • What happens if you don't do that step?
    • Are you presented with any errors?

    Additionally, if you are getting a prompt, a screenshot of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories