transaction enters as a charge instead of a payment even when entered as a payment

ctoms21
ctoms21 Quicken Windows Subscription Member
edited March 14 in Errors and Troubleshooting (Windows)

When I am entering a transaction in an account (doesn't seem to matter what kind of account - credit card, chequing, etc.), Quicken always pushes it to the 'charge' column, even if I enter as a 'payment'.

I am tabbing between fields. I have tried clicking on the right field, but same result.

Screencast - https://go.screenpal.com/watch/cOe2ownZmch

How do I stop this from happening? It has been going on a long time, but it cracks me that I am paying for a subscription to this product that so easily forces inaccuracy.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 14

    Get rid of the Amount column, it's often confusing, and use only the Charge, Payment & Balance $ columns.

    And, what type of account is your video depicting?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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