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cannot reconcile after update with citi card

marysews

I can update but I have to restart Quicken so I can reconcile. There should be a gear icon above the "+" sign. Second picture is what I should see.

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Reconcile

Windows

Display/UI

In Progress

Comments

Quicken Kristina

Hello @marysews,

Thank you for reaching out! To help troubleshoot, please provide more information:

When did this issue start?
How often does this issue happen?
Does restarting Quicken reliably correct it?
Is there anything that triggers this behavior?

I look forward to your response!

mshiggins

@marysews it sounds like you are experiencing the same problem described in this recent post:

https://community.quicken.com/discussion/7970794/why-do-i-suddenly-have-a-black-line

acs2

My problem has disappeared. As I recall the black line was the result of an 'announcement' from Quicken and the problem went away after restarting

Quicken Kristina

Hello @acs2,

Thank you for letting us know that you also saw this issue and that it was resolved by restarting! To clarify, did you restart the program, your computer, or both?

I look forward to your response!

acs2

Its been awhile but just the program as I recall

Quicken Kristina

Thank you for clarifying,

Hopefully, this information will help others encountering this issue!

Thank you!

marysews

When did this issue start? March 7 or 14
How often does this issue happen? Every time I do an "Update Now"
Does restarting Quicken reliably correct it? The only way it gets fixed is with a restart.
Is there anything that triggers this behavior? "Update Now"

Quicken Kristina

Thank you for your reply,

Did the issue start after a program or computer update? Were there any recent changes to your computer's display settings? Are your display/graphics drivers up to date?

To troubleshoot for a possible program issue, I recommend manually reinstalling the most recent update patch. To download and install the patch, please use this article: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

Please let me know how it goes!

Quicken Kristina

Hello @marysews,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

acs2

yes go ahead and close this