Issues with VOYA - again (QMac)

System
System Member admin
edited March 17 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from:

Issues with VOYA - again

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  • checkyourmirrors
    checkyourmirrors Quicken Mac Subscription Member ✭✭✭

    same here

  • sidcrews
    sidcrews Quicken Mac Subscription Member

    Same here.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @checkyourmirrors & @sidcrews,

    Thank you for letting us know you're seeing issues with Voya. To help troubleshoot, please provide more information:

    • When did you first notice the issue?
    • Are you seeing any error messages/codes?
      • If not, then what is happening?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @checkyourmirrors & @sidcrews,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you.

    Quicken Kristina

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  • HoyaHokie
    HoyaHokie Quicken Windows Subscription Member

    same issue - quicken opens a web browser to authenticate and is unable to connect. Tried removing download connection from the account menu, and now it's worse. web browser returns a text string failure

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @HoyaHokie,

    Thank you for letting us know you're seeing issues with Voya. To help troubleshoot, please provide more information:

    • When did you first notice the issue?
    • What is the exact message you're seeing on the website when it fails?
      • If possible, please provide a screenshot of what you're seeing.
    • Which browser do you use?
      • Have you tried using an alternate browser?
    • Do you use a VPN, anti-virus, and/or firewall?
    • Do you see any error messages/codes in Quicken, or only on the web browser?

    I look forward to your response!

    Quicken Kristina

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  • jwhite321
    jwhite321 Quicken Mac Subscription Member

    I’m having the same issue. It open web browser and signs into voya ok. I select my account to link, but then later states it can’t locate an account to sync.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jwhite321,

    Thank you for letting us know you're also seeing an issue with Voya. To clarify, are you able to successfully authorize the connection on the financial institution's website, but in your Quicken file, you see an error that there are no accounts to connect?

    What type of account are you trying to connect (401k, brokerage, etc.)? What is the URL (web address) that you use when logging into the account directly through the financial institution's website?

    I look forward to your reply!

    Quicken Kristina

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